- Jan 2009 -
May 2009
- Synergetic Communications
- Account Manager
- Hopkins MN
Performed a variety of credit related and administrative duties to support Chrysler and Honda in the resolution of
loan delinquency, restructure and work-outs.
- Oct 2007 -
Dec 2008
- IQOR
- Assistant Vice President / AVP
- Minneapolis MN
Responsible for the day-to day operations of the Sallie Mae collection floor, and oversaw the daily activities of the Rehabilitation and Consolidation collection process to
ensure an efficient and effective operation.
Monitored collectors on regular basis to assure that they are following all procedures and policies.
Developed strategies to enhance productivity or improve processes and procedures so that Company performance goals are met or exceeded.
Complied with federal, state, and local collection and information legal requirements; enforcing adherence to
requirements; advising management on needed actions.
- Jan 2006 -
Sep 2007
- Bureau of Collection Recovery
- Chief Compliance officer
- Eden Prairie MN
Collaborates with other departments (e.g., Risk Management, Internal Audit, Employee Services, etc.) to direct
compliance issues to appropriate existing channels for investigation and resolution.
Consults with the attorney as needed to resolve difficult legal compliance issues.
Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures.
Developed and overseen a system for
uniform handling of such violations.
Identified potential areas of compliance vulnerability and risk, and developed/implemented corrective action plans for resolution of Problematic issues, and provided general guidance on how to avoid or deal with similar situations in the future.
- Nov 2002 -
Jan 2006
- Bureau of Collection Recovery
- Senior Collection Manager
- Eden Prairie MN
Conducted, evaluated and provided feedback regardingquality assurance on Collector phone calls.
Analyzed daily competitive collection results and provide feedback to ensure Collectors meet daily production goals.
Managed collector staffing ratios.
Provided ongoing training for Collection Managers.
Provided semiannual reviews and quarterly feedback to Collection Managers and Collectors.
Implemented a comprehensive training program to promote effective collection techniques and maintain compliance with all relevant rules and regulations (FDCPA, FCRA.)
Motivated staff to improve and reach higher levels of performance.
- Dec 2001 -
Nov 2002
- Triadvantage
- Account Representative
- Mendota Heights MN
Responsible for the collection on accounts by locating and contacting past due borrowers.
Negotiated payment arrangements with borrowers on delinquent accounts, offered suggestions as to how they can
meet obligations, propose alternative methods, monitor to ensure the borrowerâ??s commitment to pay is kept and
document all collection actions in the system.
Outbound skip tracing and calling to collect delinquent past due accounts.
